Gleen, a Silicon Valley-based generative AI startup, today announced that it has raised $4.9 million in a funding round led by Slow Ventures.
The round saw participation from 6th Man Ventures, South Park Commons, Spartan Group, Script Capital, CoinShares, Krust Group, and other angel investors.
Established in May 2022, Gleen was founded by individuals with extensive experience in leading technology and social media firms.
Negendra Kumar, the Co-founder & CTO, held key engineering leadership roles at Microsoft, Facebook, and Uber. Meanwhile, Ashu Dubey, the Co-founder & CEO, formerly served as a Product Manager at LinkedIn.
One of the solutions Gleen offers is a customer support chatbot, Gleen AI, which may appear to be just one among the numerous chatbots introduced since the AI boom.
Furthermore, AI chatbots are known to hallucinate, providing inaccurate responses to user queries. Gleen said that 55% of executives consider hallucination a deal-breaker in implementing generative AI solutions, according to its latest survey of over 300 customer service professionals.
However, the company claims to have solved the hallucination challenge facing generative AI chatbots. Its secret sauce? A proprietary AI/ML layer independent of the LLM, the company said.
“This layer ingests enterprise knowledge across multiple sources, manages it, selectively feeds knowledge into the LLM, and cross-checks the quality of the LLM’s response, thereby eliminating hallucination,” Gleen wrote in a blog post announcing the funding round.
The company said that LLM makes up less than 20% of its tech stack with most of it “focused on ensuring accuracy and relevance.”
Gleen asserts that it is entirely LLM-agnostic. Its chatbot works with various LLMs, including OpenAI’s GPT-3.5, GPT-4, Anthropic, or any fine-tuned Llama model. Following a beta phase earlier this year, Gleen AI is now publicly available.
The chatbot’s integration extends to platforms such as Slack and Discord, among others. Additionally, the company has rolled out software development kits and REST APIs, enabling customers to integrate the chatbot with their systems.
Gleen AI’s Use Case in Web3
Besides offering a chatbot solution for Web2 messaging platforms, Gleen AI counts zkSync developer Matter Labs as one of its Web3 customers, alongside Klaytn and OKX.
According to Gleen’s case study, zkSync employed Gleen AI to solve three key problems:
The chatbot works by by analyzing data sourced from zkSync to formulate responses to inquiries.
Gleen disclosed that the chatbot has addressed more than 1,000 questions per month within the zkSync community. Additionally, the company asserted that the count of unanswered community questions decreased by more than 70%.
Per Estevan Vilar, Community Support at Matter Labs, said: “Implementing Gleen AI was close to no effort on our side. We just provided a few links, and the rest was smooth.”
In future, Gleen AI plans to integrate with zkSync block explorers to provide real-time blockchain information, allowing the chatbot to address queries about pending transactions on the zkSync network.
Source: mPost
